We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.
Study Tech specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.
We are looking for someone to lead complex and sensitive complaint handling, aligning with the high standards of the Public Services Ombudsman for Wales.
Your role will also influence and refine complaint-handling practices, ensuring continuous improvement in customer care.
You'll be an advocate for customers, conducting thorough investigations, delivering thoughtful responses, and collaborating across the organisation to secure fair and transparent resolutions.
You will be responsible for leading a high-performing team of Contact Centre Customer Representatives, ensuring they deliver excellent customer service.
Accountable for meeting KPI targets in operational performance, sales, and customer satisfaction.
Leading a culture of continuous improvement to drive the business to market excellence.
Posted by Howells Recruitment • £16/hr to £16.50/hr
We are recruiting for a Housing Association, who are currently looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 2 complaints.
Complaints Advisor - Repairs and Maintenance in Social Housing