We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.
Study Tech specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.
Our Complaints team is looking for an enthusiastic, highly-organised, and detail-oriented person to play an active role in the quality assurance and customer service of our growing company.
General
You'll act as a key person for ensuring complaints are acknowledged promptly and handled professionally.
As a Complaints Handler, you will report into our Complaints Manager and your primary responsibility will be managing complaints from our customers.
Posted by Toyota Financial Services • £55K/yr to £78K/yr
We are looking for an experienced individual to join us, working in a newly created role, where you will look after a department of collections and complaints specialists.
A newly created position, we are looking for an individual who has experience in leading, managing and motivating teams, can work in an ever-changing environment, and help implement further new processes with a focus on good customer outcomes.
We are looking for those who are driven, with a strong background gained in collections, recoveries, arrears, complaints and relations.
You will be responsible for leading a high-performing team of Contact Centre Customer Representatives, ensuring they deliver excellent customer service.
Accountable for meeting KPI targets in operational performance, sales, and customer satisfaction.
Leading a culture of continuous improvement to drive the business to market excellence.