We are seeking a dedicated and proactive Complaints Resolution Officer to join our team.
In this pivotal role, you will be responsible for delivering an effective complaints, enquiries, and compliments management service, ensuring our service standards are consistently met.
You will play a key role in providing information on complaints and member enquiry cases, adhering to the Council's policies and procedures.
Posted by Fintellect Recruitment • £30K/yr to £40K/yr
My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team.
The role of the Complaints Handler is a hybrid role.
The successful candidate will split their time between handling customer complaints across all products, services and channels as well as corresponding administration duties that will allow for improved efficiency across the Complaints department.
Our client is seeking a dedicated and detail-oriented Complaints Handler to join their dynamic team in Manchester City Centre.
This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, always ensuring the highest level of service.
The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLAs as a minimum requirement.
Posted by Incubate Consulting • £24K/yr to £27K/yr
The Complaints Co-Ordinator will be responsible for addressing and resolving customer complaints in a timely and professional manner.
We are seeking a dedicated Complaints Co-Ordinator to join a growing team within a well-recognised financial services organisation.
The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.
The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively.
We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis.
The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.
Posted by Hays Specialist Recruitment Limited • £19.96/hr to £21.96/hr
General
You will be responsible for managing a caseload of stage 1 and 2 complaints from customers in relation to all service areas across the organisation, ensuring they are handled correctly and in line with the Complaints Policy and Procedure.
We have an exciting opportunity to recruit a Complaints Officer in St. Helens on a temporary contract until December 2024, with hybrid working (3 days in office, 2 at home) after initial training is complete.
Key responsibilities
Liaising with customers to gather all relevant information with regard to their complaint, investigating thoroughly, reviewing records, assessing documents and liaising with colleagues across the business at all levels.
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.