Posted by Lloyd Recruitment Services Ltd • £25K/yr to £28K/yr
Our client is looking for an experienced customer service individual, who has previous experience of handling and responding to escalated queries and complaints.
This role offers a basic salary of £27k plus an attractive benefits package, and remote working.
Please be advised this remote working includes one day a month in the office, so you must be able to travel to Leatherhead, Surrey and be within a realistic journey time.
We offer excellent opportunities for experienced pension professionals.
Outsourcing is a global line of business whose revenue is primarily driven by proving outsourced administration services to occupational pension funds, working with some of the world's leading organisations.
Willis Towers Watson (WTW) is a leader in the marketplace.
We're in an exciting period of growth and to continue prviding our customers with the best service, we're adding to our complaints team.
This team are integral to our success, understanding where service has fallen below the expectations of customers and partners and ensuring that we correct it.
Our client is a leading emergency plumbing company operating in the south and southeast of England, we are looking for a customer service / complaints handler to join their growing team in their Reigate office.
You will be required to investigate and work to resolve inbound customer complaints via telephone and email resulting in best possible outcome for customer and business within the agreed Service Level Agreements, ensuring internal process is strictly adhered to.
This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
Our client is a leading emergency plumbing company operating in the south and southeast of England, we are looking for a customer service / complaints handler to join their growing team in their Reigate office.
You will be required to investigate and work to resolve inbound customer complaints via telephone and email resulting in best possible outcome for customer and business within the agreed Service Level Agreements, ensuring internal process is strictly adhered to.
This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
A bit about the role: Operational management of the contact centre, overseeing the effective delivery of customer complaint handling, resolution, and support for customers who may be experiencing financial difficulties.
A fantastic new opportunity has arisen for an experienced Office Manager to join a thriving international project and cost management firm.
As a result of continued growth, a brand-new role has been created within the company to oversee and manage administrative functions and ensure the smooth operation of the office.
This is a great role for someone who enjoys being the heart of the office, as this position relies on character and a strong desire to support others.
We are regularly recruiting for skilled and experienced Customer Account Managers across Surrey.
Should you have experience in a similar role and are considering a change, please apply to our talent pool and we'll be in touch to discuss the opportunities local to you.
Typical duties of a Customer Account Manager
Engage with customers daily to build trust and identify solution opportunities.