You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.
Our client is a marketplace connecting customers, lenders, and dealers.
This is a challenging position that calls for strong interpersonal skills and the capacity to forge bonds with key stakeholders, dealers, and other third-party partners.
Recording all complaints subject to FCA Dispute Resolution: Complaints Sourcebook requirements accurately.
General
The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately, hence knowledge of FCA requirements for complaints handling is essential for this role.
We are now recruiting for a customer relations coordinator to join our growing customer services department.
A leading blue chip company is seeking a dedicated Customer Service Agent to excel within their Complaints department, offering a rewarding salary of £30,000 per annum starting ASAP.
Elevate your career in customer service by joining a dynamic team in the heart of Manchester city centre.
Embrace a balanced work-life rhythm with the flexibility to work from home two days a week after completing your training, complementing the standard Monday to Friday, 9am-5pm schedule.
Bridge Recruitment are currently networking for an Internal Account Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers across the UK.
They are committed to providing a best-in-class service to their customers, and always aim to complete each task professionally and to the highest standard.
Working as part of a busy, dedicated team handling customer feedback received via various customer channels, the Customer Feedback Assistant will ensure customer feedback is captured, recorded, and progressed in a timely way in-line with Great Places' Customer Feedback policy and the Housing Ombudsman Complaints Handling Code.
The Customer Feedback Assistant will work with the Customer Feedback team and service across Great Places, to provide support to ensure Great Places provides a fair, transparent, and timely Customer Feedback service to include customer complaints and compliments.
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Manage a portfolio of clients, overseeing their financial needs and ensuring satisfaction.
General
Our client, a leading firm in the financial services industry are looking for a client manager to join their team.
As a rapidly growing business, they are committed to delivering exceptional financial services to their diverse client base, and they need a Client Manager who shares their passion for excellence and is eager to contribute to their continued success.