Camberford Underwriting, a key part of the Brown & Brown (Europe) group, are actively looking to recruit a Complaints Resolution Manager to join their team.
As a crucial link between the company, the insurer, brokers and customers, you will use strong communication skills to listen empathetically to grievances, investigate the circumstances leading to each grievance before reaching a fair and informed decision as to whether the complaint should be upheld.
Moreover, you will play a pivotal role in identifying recurring issues, contributing to process improvements, and maintaining customer satisfaction levels.
Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.
Are you passionate about delivering exceptional customer service and resolving complaints effectively?
Our client, a leading organisation in the industry, is currently seeking a dynamic and dedicated individual to join their team as a Client Engagement and Complaints Officer.
As a Client Engagement and Complaints Officer, you will play a crucial role in investigating and resolving client complaints and concerns.