My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.
The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.
You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.
Our client is a marketplace connecting customers, lenders, and dealers.
This is a challenging position that calls for strong interpersonal skills and the capacity to forge bonds with key stakeholders, dealers, and other third-party partners.
Ensuring that all customer complaints are thoroughly and fairly investigated within agreed service standards, you will ensure complaints are effectively managed, working with other teams to turn insight into action where necessary.
General
Hays are looking for a Customer Liaison Manager for a claims management company based in the Northampton.
38.5 p/wk, Monday to Friday and one in 4 Saturdays (8.30- 12.30)