The Complaints Manager will be responsible for managing and resolving complaints from business customers.
We are looking for a dedicated and experienced Complaints Manager to join our clients team and ensure our customers concerns are addressed promptly and effectively.
This role requires a proactive and strategic approach to handling disputes, a keen eye for detail, and exceptional communication skills.
Are you passionate about the property industry, and a motivational leader who is inspired by developing your team to provide a first-class customer service?
A fantastic and rare opportunity has arisen for an experienced people leader, to join our established
Posted by Castlefield Recruitment • £40K/yr to £45K/yr
General
Castlefield Recruitment are currently working with a housing association who are looking for a Complaints Improvement Manager to join their team.
One area that requires immediate focus and support is firmly putting the customer front and centre.
Overview
They have launched a long-term transformation programme taking the service back-to-basics and rebuilding, reviewing and revising every part of the operation to deliver a service that meets customer need, with the aim to achieve a first time fix.
Our client is seeking a dedicated and detail-oriented Complaints Handler to join their dynamic team in Manchester City Centre.
This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, always ensuring the highest level of service.
The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLAs as a minimum requirement.
Posted by Incubate Consulting • £24K/yr to £27K/yr
The Complaints Co-Ordinator will be responsible for addressing and resolving customer complaints in a timely and professional manner.
We are seeking a dedicated Complaints Co-Ordinator to join a growing team within a well-recognised financial services organisation.
The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.