My client is a government-owned Economic Development Bank, managed independently.
They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better - so businesses in the UK can survive, thrive, and grow.
Camberford Underwriting, a key part of the Brown & Brown (Europe) group, are actively looking to recruit a Complaints Resolution Manager to join their team.
As a crucial link between the company, the insurer, brokers and customers, you will use strong communication skills to listen empathetically to grievances, investigate the circumstances leading to each grievance before reaching a fair and informed decision as to whether the complaint should be upheld.
Moreover, you will play a pivotal role in identifying recurring issues, contributing to process improvements, and maintaining customer satisfaction levels.
Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.