The Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.
The role will include
Coordinating, and where necessary investigating, complaints, Members' Enquiries, Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints Ombudsmen enquiries, and other complex enquiries to ensure timely responses and support a customer-focused approach.
Assisting with researching and analysing performance to help embed a culture of learning from complaints and other enquiries.
A unique opportunity has arisen for a Resident Project and Complaints Manager with a well-respected charity dedicated to providing high-quality, affordable rental homes in Central London.
If you're a proactive leader who's skilled in project management, customer service, and complaints handling, this role could be the perfect fit for you!
Are you ready to make a real impact on residents' lives while working in a supportive, mission-driven environment?
We are working with a company who are looking for a Case Manager (complaints) to join their team inSalisbury, on a salary of £29,000- £31,000.
This role is important in supporting service excellence objectives to ensure positive customer outcomes are achieved by using a variety of dispute resolution skills.
This role is important in supporting the service Excellence objectives to ensure positive customer outcomes are achieved by using a variety of dispute resolution skills.
We are working with a company who are looking for a Case Manager (complaints) to join their team in Glasgow, on a salary of £29,000- £31,000.
This role is important in supporting service excellence objectives to ensure positive customer outcomes are achieved by using a variety of dispute resolution skills.
This role is important in supporting the service Excellence objectives to ensure positive customer outcomes are achieved by using a variety of dispute resolution skills.
We are working with a company who are looking for a Case Manager (complaints) to join their team in Edinburgh, on a salary of £29,000- £31,000.
This role is important in supporting service excellence objectives to ensure positive customer outcomes are achieved by using a variety of dispute resolution skills.
This role is important in supporting the service Excellence objectives to ensure positive customer outcomes are achieved by using a variety of dispute resolution skills.
One of our Financial Services clients requires a Complaints Administrator to manage a variety of complaints from customers, whilst ensuring they are commercially aware at all times.
This is a fixed term contract until the end of June 2025.
Key Responsibilities
Receiving inbound queries and complaints from customers and responding in a timely and appropriate manner.
We're seeking a a large cohort to join the business as a Complaints Administrator, where you will be handling customer issues, managing complaints and supporting the administration.
Our client is a leading financial service and wealth management business.