Complaints Manager - Slough 40-42k plus car and great benefits.
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to the companies processes and policies.
We are currently working in partnership with a Housing Association based in East Lancashire, who are recruiting for a Complaints Manager on a temporary contract for four months.
The hourly rate of pay is negotiable and the role will 36.25 hours per week.
The position is due to start immediately, with the potential to go permanent.
My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.
The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.
You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.
Our client is a marketplace connecting customers, lenders, and dealers.
This is a challenging position that calls for strong interpersonal skills and the capacity to forge bonds with key stakeholders, dealers, and other third-party partners.