A leading blue chip company is seeking a dedicated Customer Service Agent to excel within their Complaints department, offering a rewarding salary of £30,000 per annum starting ASAP.
Elevate your career in customer service by joining a dynamic team in the heart of Manchester city centre.
Embrace a balanced work-life rhythm with the flexibility to work from home two days a week after completing your training, complementing the standard Monday to Friday, 9am-5pm schedule.
You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.
Our client is a marketplace connecting customers, lenders, and dealers.
This is a challenging position that calls for strong interpersonal skills and the capacity to forge bonds with key stakeholders, dealers, and other third-party partners.
Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm.
You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively provide feedback and guidance to fee earners and resolve complaints.
We're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence.
The aim is to bring all complaints to a satisfactory conclusion in a timely manner.
An exciting opportunity has arisen for an ambitious Complaints Handler with experience within the legal profession.
Working alongside the head of Risk & Compliance, supporting a firm with over 700 employees based in offices throughout the UK to manage client complaints.
Recording all complaints subject to FCA Dispute Resolution: Complaints Sourcebook requirements accurately.
General
The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately, hence knowledge of FCA requirements for complaints handling is essential for this role.
We are now recruiting for a customer relations coordinator to join our growing customer services department.