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We are looking for Temporary Complaint Officers to join our clients Customer Service Team for a 12 week contract. The role will be to resolve complaints both over the phone and emails, supporting customers through their complaints journey, investigating cases, and ensuring a fair outcome. You will also play a key role in identifying systemic issues to prevent future complaints. Day to Day of the role: Serve as a customer experience expert and brand ambassador. Act as the first point of contact for customers, acknowledging complaints and informing them of the next steps. Investigate complaints thoroughly and impartially to reach a fair conclusion. Clearly and concisely communicate findings and outcomes to customers and stakeholders. Collaborate with other departments and external stakeholders, such as the Housing Ombudsman, contractors, and local councillors. Provide feedback to colleagues, managers, or teams as necessary. Identify and suggest improvements to systems, processes, policies, or training that may lead to complaints. Required Skills & Qualifications: Exceptional written communication skills with attention to detail in spelling, grammar, and punctuation. Initiative and decision-making ability, with a sensitive and fair approach. Customer-focused with a polite and empathetic telephone manner. Strong time management skills to meet deadlines. Experience in customer service and handling complaints or challenging conversations. Confidence in working towards KPIs and meeting deadlines. Proficiency in Microsoft Office packages, including Outlook, Word, and Excel. Ability to analyse complex complaints and customer feedback, and evidence findings. Commitment to embodying the organisation's Values and Behaviours. Please apply today for immediate consideration.