Our client, a leading London University are currently looking to recruit a temporary Appeals, Complaints and Conduct Officer on a full-time basis (35 hours per week). Looking to start as soon as possible and running for 1 month in the first instance, the post will be hybrid working with a minimum of 2 days per week on site and the remainder remote.
Key responsibilities for this post will include:
- Providing clear, tactful, and professional communication for staff and students involved in the appeals processes.
- Supporting in investigation and bringing cases to resolution in line with the university's regulations and processes.
- Proactively contributing to the student experience and monitoring data and reporting trends in student casework.
- Providing advice, guidance, and training to stakeholders, promoting best practice when handling appeals, complaints, and conduct matters.
- Preparing investigatory reports, assessing detailed information and evidence.
- Engaging with various stakeholders on continual improvement to procedures and policies.
To be considered for this post, you will have:
- Experience in a similar role, from within a Higher Education setting.
- Experience in leading complex investigations, conducting interviews, analysing information, and preparing reports, transferable experience will be considered from other areas of higher education.
- Confident IT proficiency, including using Excel and mail-merging.
- Experience managing a varied caseload and independently prioritising tasks.
- Strong knowledge and understanding of safeguarding, GDPR and data protection standards.
- Ability to manage challenging situations with sensitivity and tact.
- Previous experience in line managing, or mentoring and training new team members, if you have not directly line managed previously.
The post is looking to start as soon as possible, so you will need to be available immediately or at short notice to be considered.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.
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