Our client is seeking a Complaints Investigator to join their team.
The successful candidate will be responsible for investigating and resolving all stages of complaints in a fair and impartial manner.
Key Responsibilities
Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
As Complaints Investigator, you will be responsible for investigating complaints, taking ownership of cases and ensuring timely resolution.
Our client is one of the largest housing providers in London and the south-east, with history stretching back over 50 years.
The firm are now a leading developer, regenerator and manager of real estate and they provide an environment where their people can thrive and deliver on their career aspirations.
Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.
We are looking for a Complaints Investigator to be available to work in the Basingstoke area.
This role as a Complaints Investigator has the propensity to move to a hybrid position once the probation period is successefully completed.
This role has great benefits, a very competitive salary and the successful candidate will join this dynamic financial services team on a permanent basis.
Randstad UK are currently looking for a Complaints Investigator for a position based in Witney.
This is a 6 month role minimum, with potential for extension or a permanent position once complete.
The main responsibilities of the role will be to
Support the development, implementation, and improvement of Quality Systems for the Complaints Department to ensure effective and compliant processes and procedures which meet the needs of the client and its customers.
Randstad UK are currently looking for a Complaints Investigator for a position based in Witney.
This is a 6 month role minimum, with potential for extension or a permanent position once complete.
The main responsibilities of the role will be to
Support the development, implementation, and improvement of Quality Systems for the Complaints Department to ensure effective and compliant processes and procedures which meet the needs of the client and its customers.
Randstad UK are currently looking for a Complaints Investigator for a position based in Witney.
This is a 6 month role minimum, with potential for extension or a permanent position once complete.
The main responsibilities of the role will be to
Support the development, implementation, and improvement of Quality Systems for the Complaints Department to ensure effective and compliant processes and procedures which meet the needs of the client and its customers.
Randstad UK are currently looking for a Complaints Investigator for a position based in Witney.
This is a 6 month role minimum, with potential for extension or a permanent position once complete.
The main responsibilities of the role will be to
Support the development, implementation, and improvement of Quality Systems for the Complaints Department to ensure effective and compliant processes and procedures which meet the needs of the client and its customers.