Manage customer queries, concerns, and customer expectations in accordance with the company's guidelines and client service level agreements.
Nigel Wright are supporting a fast moving and growing business, located just outside of Newcastle upon Tyne, with their search for a Customer Service Representative.
Duties
The role will be to provide phone and email support for customer queries for live campaigns, following the guidelines issued to ensure all queries are dealt with quickly, professionally, and efficiently.
To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards.
To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations.
To accurately process and reconcile income in line with the Council's financial guidelines and regulations.
A new and exciting opportunity for an Administrator with Customer Service elements to join a great team of people working for long standing and reputable group based in Newburn, Newcastle upon Tyne.
Are you looking for a permanent role in administration?
If so, this is a great opportunity to join an exciting company and be part of our client's friendly team.