You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams.
We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers.
You will be required to work 37.5 hours per week, working shifts across Monday-Friday, between the hours of 08:00-20:00.
"Exciting Career Opportunity: Customer Service Supervisor position in Cobalt Business Park, UK!"
Are you a Customer Service Supervisor who is a team player with a genuine interest in helping others and a keen eye for detail and high levels of accuracy, solid administration, and IT skills with good knowledge of MS Office, including Excel and PowerPoint for reporting and presentations?
We have a great opportunity for you to join our dynamic team in Cobalt Business Park!
To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
To proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focused services in line with the company's service standards and values.
To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.