The overall purpose of the role is to provide knowledgeable, accurate and efficient service for customersby delivering an excellent complaint handling service across all channels, and to act as a senior point of contact for all escalated and complex queries.
We are proud to be working with an award-winning company based in the heart of Manchester, who are currently looking to expand their team with 2 Complaints Handlers.
This is an immediate start contract postition for 6 months and will be hybrid based out of the Manchester Ciry Centre Office, with a WFH option for 2 days per week
A fantastic opportunity has arisen for a Complaints Handler who has a real passion for customer service and excellent communication skills join a leading Manchester City Centre law firm.
You will be required to demonstrable experience of dealing with client complaints within legal services and will have a professional, calm, and thorough approach.
The firm has a fantastic reputation within the legal industry with a good staff retention and long term progression available.
A leading blue chip company is seeking a dedicated Customer Service Agent to excel within their Complaints department, offering a rewarding salary of £30,000 per annum starting ASAP.
Elevate your career in customer service by joining a dynamic team in the heart of Manchester city centre.
Embrace a balanced work-life rhythm with the flexibility to work from home two days a week after completing your training, complementing the standard Monday to Friday, 9am-5pm schedule.
Ensuring complaints and compliments are captured and recorded in the complaints database.
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