You will be responding to and processing all customer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Through day to day actions ensure compliance of all regulatory requirements and industry standards.
To enhance the brand through continued commitment to the organisation's vision and values.
Our client is looking for a Customer Service Administrator who can respond to and process all claim requests through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Length: Ongoing temporary
You will ensure compliance of all regulatory requirements and industry standards on a day-to-day basis.
We are delighted to be working closely with a fabulous client based in Uxbridge, they are on the lookout for a new Administrator to join their growing team!
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
PRINCIPAL ACCOUNTABILITIES
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.