The role is responsible for investigating and responding to complaints, enquiries, SARS and FOI requests made to the company, identifying and making recommendations for service improvement and sometimes consulting with service users.
A fantastic opportunity has emerged for a Complaints Officer to join one of Adecco's most improved public sector housing clients in a temporary role, initially for six months.
Based in South London but working hybridly (just 1 day each week in the office), this is a full time role (36 hours each week, Monday to Friday), strong knowledge of the homeless & adult social care customer journey and relevant legislation is a distinct advantage to undertake this job role.
I'm currently recruiting for a complaints handler to join a well-established client in Bristol Central, on a temporary (a few weeks, potentially longer), full-time (40 hours) basis, fully based in the office 5 days a week.
Your role within the complaints team will involve handling various administrative tasks related to complaints.
£19 per hour umbrella; Contract (3 months)
The Role
As a Complaints Officer, you'll report to a Complaints Team Manager, based in one of Westminster City Council's offices for a minimum of three days per week.
As a Complaints Officer, you will be responsible for effectively co-ordinating customer complaints and reporting processes within regulatory time lines.
Our client, an award-winning insurance provider is seeking a Complaints Officer with an immediate start.
To excel in this role, you should have previous experience in dealing with customer complaints and be familiar with working in an insurance or financial regulatory environment.