A leading blue chip company is seeking a dedicated Customer Service Agent to excel within their Complaints department, offering a rewarding salary of £30,000 per annum starting ASAP.
Elevate your career in customer service by joining a dynamic team in the heart of Manchester city centre.
Embrace a balanced work-life rhythm with the flexibility to work from home two days a week after completing your training, complementing the standard Monday to Friday, 9am-5pm schedule.
Recording all complaints subject to FCA Dispute Resolution: Complaints Sourcebook requirements accurately.
General
The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately, hence knowledge of FCA requirements for complaints handling is essential for this role.
We are now recruiting for a customer relations coordinator to join our growing customer services department.
You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.
Our client is a marketplace connecting customers, lenders, and dealers.
This is a challenging position that calls for strong interpersonal skills and the capacity to forge bonds with key stakeholders, dealers, and other third-party partners.
They are seeking a dedicated Customer Care Coordinator to join the team and play a pivotal role in ensuring their customers receive outstanding support and assistance throughout their homeownership journey.
General
Our client is a leading housebuilder in the North West region, committed to delivering high-quality homes and exceptional customer service.
With a strong focus on innovation and sustainability, they are determined to enhance the lives of their residents.
The Customer Feedback Assistant will work with the Customer Feedback team and service across Great Places, to provide support to ensure Great Places provides a fair, transparent, and timely Customer Feedback service to include customer complaints and compliments.
Working as part of a busy, dedicated team handling customer feedback received via various customer channels, the Customer Feedback Assistant will ensure customer feedback is captured, recorded, and progressed in a timely way in-line with Great Places' Customer Feedback policy and the Housing Ombudsman Complaints Handling Code.
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Due to recent expansion we have a number of exciting claims handling opportunities within our growing claims handling teams.
Claims is at the heart of every insurer.
We have opportunities across a range of roles including own damage, third party damage, third party bodily injury, credit hire, third party intervention and subrogated recoveries with excellent opportunities to progress.