Our client, a well-established and hugely-successful business in the Financial Services industry is seeking a Complaints Handler to join their Customer Service Team on a full-time, permanent basis.
The ideal candidate will have previous experience liaising with third parties and customers both over the phone and via email, dealing with escalated complaints whilst ensuring a high level of customer service is maintained at all times.
This is the ideal role for someone with previous Customer Service experience to join a thriving business, playing a pivotal part in their customer care journey whilst ensuring standards and regulations are met and adhered to.
My client is seeking a Complaints Assistant to join their busy and ambitious team, dedicated to delivering organisational change through customer insight, service design, data analysis, and change management.
This role is pivotal in ensuring the effective investigation and resolution of complaints within our target service level agreements and requires a professional with a strong focus on customer satisfaction and process improvement.
Day to Day of the role
Work closely with key managers to ensure effective investigation and resolution of complaints within target service level agreements.
As a claims handler, you will be required to speak to customers and third parties and keep the customer informed of the progress of the claim both in writing and over the phone.
Barker Munro Recruitment, a specialist in the recruitment of insurance staff in the Kent and South East markets, are currently working with an award winning insurance business who are looking for a Claims Handler to add to their established office.
You will manage your own portfolio of claims and prepare files whilst taking inbound calls and assist policyholders with general queries whilst also taking new claim requests.
Our client is seeking to hire a Claims Handler for their Ashford office.
You will be the first and ongoing point of contact for smaller customer claims, and will provide customer liaison for claims being managed at head office/regional office.
Monday to Friday, 9-5pm (35hrs pw), with an hour's lunch break.
A leading Firm of Chartered Loss Adjusters who have an enviable reputation within the Industry providing an excellent first-class service to their clients are now seeking an experienced Claims Handler to join their team based in Kent where you will work closely with the administration team as well as the field based Loss Adjusters.
Providing the full range of Claims Services within the Property Market including HNW, Domestic and Commercial as well as specialist Niche fields you will help manage the claims process for clients who have suffered an insured loss.
This is a new and exciting role where you can really make the role your own.