Claims Handler
Barker Munro Recruitment, a specialist in the recruitment of insurance staff in the Kent and South East markets, are currently working with an award winning insurance business who are looking for a Claims Handler to add to their established office.
As a claims handler, you will be required to speak to customers and third parties and keep the customer informed of the progress of the claim both in writing and over the phone. You will manage your own portfolio of claims and prepare files whilst taking inbound calls and assist policyholders with general queries whilst also taking new claim requests. You will also be required to ensure system records are kept up to date so having the ability to use a PC is essential.
You will be focussed on ensuring that the customers are treated in accordance with the principals of Treating Customers Fairly (TCF) whilst acting in accordance with the Company's values with both internal and external customers to facilitate continued and improved company reputation and success.
Strong customer service knowledge and problem resolution skills are required. There is a preference for candidates to come from a claims or insurance background but training will be provided for candidates with no exposure to the industry but who possess customer orientated experience and the ability to converse with people.
If you are looking for a new challenge in insurance or merely looking to transfer your solid customer service skills into a new sector and work in a friendly team, please apply now.
The role is predominantly office based and offers a host of benefits.
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