We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
The role is initially full time on site with opportunity to work on a hybrid basis after 2 3 months and passing sign off.
As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner.
Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.
Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner.
Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.
Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner.
Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.
As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner.
Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone.
Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.
Posted by Hatched Recruitment UK • £28/hr to £28.50/hr
To ensure that housing complaints are handled professionally and effectively in a timely manner.
To oversee and manage a complex caseload of complaints and Member/Mayoral enquiries within the Central Housing Complaints Team and provide comprehensive, effective and efficient complaints administration support across Housing Services.
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.