________________________
________________________
______________________
____________________
______________________
_____________________
_____________________
_______________________
________________________
________________________
Red Recruitment is recruiting a Complaints Handler to join a premier Contact Centre outsourcing business who are dedicated to delivering exceptional service to their clients. This role is Monday - Friday on a temporary to permanent basis. You will be joining the business during a period of fast growth, giving you lots of potential for opportunities and progression in the future. The suitable candidate will have previous customer service experience and have strong communication skills. The salary for this position is £24,000 - £26,000 per annum (depending on experience). Benefits and Package for a Complaints Handler: Salary: £24,000 - £26,000 per annum (depending on experience) Hours: Monday - Friday, 9am - 5.30pm Location: Banbury City Centre Contract Type: Temporary to permanent 28 days annual leave 3 bank holidays (Christmas Day, Boxing Day and New Years Day) Trips away Social gatherings Supporting the local community through charity endeavours Key Responsibilities of a Complaints Handler: Working customer complaints from beginning to end, including full investigation and resolution Reviewing the results of the investigation and putting together a final response to be signed off by the legal department Implementing and monitoring the full complaint lifecycle whilst keeping to deadlines and complaint guidelines Monitoring agreement in a timely manner to ensure that payments are moved if appropriate Maintaining and implementing all policies at all times Key Skills and Experience of a Complaints Handler: This role requires good problem-solving, critical thinking, and communication skills You should be able to work cases independently as well working well with colleagues Previous experience of working complaints or concerns Clear and professional communication skills are required Previous experience in Financial Services is desirable but not essential If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Business / Agency)
Complaints Call Handler for Royal Mail Introduction: Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres or complaints handling, this role could be the perfect fit for you. Responsibilities: Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times. Professionally resolve customer inquiries and complaints. You will receive comprehensive two-week training program and ongoing support and coaching. Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording. Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives. Start Date: Monday, 13th May - Temporary (12 weeks) Working Hours: 37.5 hours per week (Monday to Friday: 08:00 18:30 / Saturday: 08:00 15:00) Shift patterns will vary throughout the week, with 4 weeks' notice provided. Competitive hourly rate: £12.97 per hour Convenient on-site parking and accessible by a popular bus route Requirements: Successful candidates will undergo a DBS check. Previous call centre experience is advantageous. Excellent IT skills with proven experience of using multiple systems Join us in delivering exceptional customer service and making a difference in the parcel delivery industry! Register your interest by clicking 'APPLY' now! or contact Chelsea Goodman in the Pertemps Plymouth branch.
Location: Edinburgh Working Pattern: 35 hours/week, Mon-Fri, 8:00 AM - 6:00 PM. (Currently Hybrid 2 days/week in office but subject to change) Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: To lead, manage and inspire a team of complaint handlers who investigate and resolve complaints for Life, Pensions and Investment products to ensure customers are treated fairly and service levels are maintained, and ensuring that all customer complaints are addressed promptly and effectively. Benefits: 33 days including Bank Holidays. Eligibility for an annual discretionary bonus scheme. Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services). Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods. Cycle to Work Scheme & Interest free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave. A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection. Apply to find out about our other benefits. What you'll be doing: Leading and managing a team of Complaints Handlers. Overseeing the handling and resolution of customer complaints efficiently and effectively. Providing guidance, support, and training to team members to ensure they understand company policies and procedures for handling complaints. Monitoring the performance of the complaints team and implementing measures to improve productivity and quality of service. Acting as a point of escalation for complex or sensitive complaints. Maintaining accurate records of complaints and their resolutions for reporting and regulatory purposes. Ensuring compliance with relevant regulations and industry standards in complaint handling processes. What we're looking for: Desirable to have a minimum of 1-2 years of Life, Pensions and Investments or Complaints experience. Have prior experience in managing team within Financial Service, Life & Pension, or other relevant customer service environment. Possess exceptional written and verbal communication abilities. Minimum of 5 GCSEs to include Maths and English at C or above or relevant experience. Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!