We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth.
Posted by Pertemps Plymouth Commercial • £12.97/hr
General
Complaints Call Handler for Royal Mail x10
Introduction
We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth.
You will need to have good judgement, be analytical, have great attention to detail, be flexible, self-motivated, driven & deliver excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.
The role requires dealing with clients over the phone, in person in branch and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication and negotiation skills.
As an Account Executive, you will provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants.
Act as a representative of the Client to deliver a range of services that are required by various utility companies.
Awareness of Debt and Resolution Capability.
The core activity focuses on visiting the premisses of the client's customers and performing the following functions relating to their gas and electricity supply.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
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