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Your new company Nationwide business Your new role Reporting into the Debt Recovery Supervisor, the main purpose of this role is to chase and manage the firms debt through high volume internal and external communication. The Debt Collector will do this by maintaining regular contact with external and internal clients regarding their debt, making notes on the system as necessary and ensuring collection is seen through until the end where ultimately it will no longer be outstanding. What you will do High volume of internal and external phone calls/emails chasing the debt whilst providing a high level of customer service. Regular contact with Partners, Lawyers & Clients regarding their debt. Frequent liaison with other teams within the Finance department to find root cause and resolve issue/s or correct process. Understand & manage the clients and Partners/Lawyers requirements. Seek collections which ensure cash collection targets are met and reduce ageing. Maintaining the system with up to date notes and system usage quality. Develop and implement strategies to maximize collections and reduce delinquencies. What you'll need to succeed Experienced in all areas of collections. Client (internal and external) focused to deliver a high standard of service Highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding targets and adhering to service standards. Able to work on own initiative with a pro-active and flexible approach. High attention to detail along with excellent communication and numeracy skills. A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc Insurance collection knowledge would be advantageous but not essential. Experience of 3E / or similar legal accounting systems would be an advantage but not essential. Experience of working with bad debt would be advantageous but not essential. What you'll get in return 100% remote working. Great team to work with. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About us Eleria is here to transform your period routine with our newly developed cleaning and sterilising case or the menstrual cup. Portable, multi-functional and truly sustainable. Our menstrual cup cleaner makes your period experience a breeze. Get involved and say goodbye to single-use plastics! Brand Values Empowering: Eleria aims to empower people who menstruate to take control of their period routine. It encourages users to embrace their periods confidently and promote a positive attitude towards menstruation. Innovative : Eleria is at the forefront of innovation in menstrual care. Our portable, multi-functional period cup cleaner showcases our commitment to providing practical and forward-thinking solutions for menstrual hygiene. Eco-conscious:Eleria is committed to sustainability and reducing single-use plastic waste. The brand takes pride in offering a reusable alternative to traditional menstrual products. Convenient: Convenience matters when it comes to your period. It's all about making things easier and helping people adopt and maintain the use of menstrual cups. The Role This is a broad-scoped role working across two main pillars of marketing. You will be organising final user testing with end users of the product prior to its launch using methods such as focus groups and surveys as well as analysing and presenting findings to influence further development. In addition,you will be generating content for social media,and assisting with developing our marketing strategy including the planning of our new podcast. Key Responsibilities: Planning and execution of qualitative and quantitative user product testing Recruitment of participants for product testing e.g. focus groups, interviews, surveys etc. Facilitating and managing the different stages of planned research Analysing and presenting the results of the user testing Creating static and video content for social media primarily TikTok and Instagram Regular engagement with community to raise awareness of the product Research and planning of potential future podcast guests Increasing signups to our product launch waitlist About you: Excellent communication and organisation, written and verbal skills Strong creative and analytical thinking abilities Meticulous attention to detail with high quality standards Proactive, self-motivated with a can-do attitude Having a deep understanding of what makes our brand unique and are passionate about communicating that message to the world Have a passion for making sustainable products more convenient and accessible A drive to tackle taboos about menstruation Background/Experience: Test and learn approach to campaign activity Understanding of top-level data analytics and insights Min. 1 year experience in a social media/consumer engagement-based role ideally in an eCommerce/D2C brand Knowledge and experience in creating content on TikTok and Instagram using relevant editing software e.g. CapCut, Canva Experience and or high-level understanding in using qualitative and quantitative research methods These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at Eleria, so please apply if you meet the majority of these competencies. Role Information: 3 days per week at £30,000 pro-rata annual salary. Fully remote UK based. 6-month fixed term contract. Start date early June 2024. Application Process: If you think this sounds like you, we'd love to hear from you.