The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
To assist the department in collection of accounts that are between 1-90 days past due.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.
We are currently recruiting for a Collections Agent for a fantastic financial services organisation.
We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team.
Key Responsibilities
Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments.
My client is looking for a Collections Agent who will be responsible for making and receiving telephone calls from businesses and individuals to recover outstanding debts.
Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
The successful candidate will be working shifts between 8am to 8pm - Monday to Friday, in an open plan, contact centre environment achieving personal and team targets.
Our client is a well known consumer finance company based in Glasgow and they are looking to add a couple of experienced collection agents to their well-established team.
Is your current salary reflective of your experience?
Working shifts between 8am to 8pm Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.
They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.
Company Description
As part of our client's ambitious growth plans, they are looking to strengthen their team based in offices just north of Sheffield City Centre.