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Job Title - Collections Assistant Salary - £24,000 Our client are looking for a Collections Assistant to join their team. You will be responsible for the collection of overdue accounts. Working as part of the Collections team our ideal team member will have previous experience in the collections of overdue accounts/ cases in Arrears with excellent telephone skills. RESPONSIBILITIES Collection of overdue accounts as agreed with the Collections Manager. Corresponding daily with customers both verbally and in writing. Advise and regularly update relevant staff of any significant collections case and its progress. To be compliant with all current legislation. Rescheduling of customer agreements when appropriate and agreed. WE WOULD LOVE TO HEAR FROM YOU IF: You demonstrate a good telephone manner. You have excellent verbal, written and interpersonal skills with a strong customer service focus. You are computer Literate, experience using Word and Excel. You have the ability to adapt working styles depending on customers and situations IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU: Proven ability in a collections environment. Experience in an asset finance or financial services environment. Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are acting on behalf of the client as an Employment agency in relation to this vacancy. We are an equal opportunities agency and welcome applicants from all backgrounds.
ACS Staffing Solutions arepartnering with a Kettering-based client seeking a proactive Collections Advisor to join their team on a full-time, permanent basis. This role will be pivotal in managing a portfolio of business accounts, coordinating collections on bad debt accounts, and providing valuable advice on collections issues. Key Responsibilities: Manage receivables and collections, comprising 70% of the working week. Resolve customer issues promptly to maintain high levels of customer satisfaction. Report and track net losses to sales management for strategic decision-making. Serve as the primary point of contact between the business and field-based representatives, fostering and nurturing relationships to promote the features and benefits of the credit program. Educate franchisees on collection programs and policies. Recommend legal action to management and execute necessary court follow-up actions. Ensure collection procedures adhere to corporate policies and regulatory requirements. Negotiate partial and extended payments with customers. Develop strong business relationships with regional sales management and franchise sales force to achieve sales objectives. Actively promote credit sales programs to field personnel, providing training and support as needed. Handle client credit approval appeals and provide weekly forecasts to the management team. Skills and Experience Required: Previous experience in collections within a Financial Services environment is essential. Professional telephone manner with the ability to communicate effectively. Proficiency in Microsoft Office suite and other computer applications. Strong written and verbal communication skills. Proactive approach to problem-solving and customer relationship management. Benefits: Casual dress code Company events Company pension scheme Free on-site parking Private medical insurance This role offers an exciting opportunity for a dynamic individual with collections experience to join a reputable company and contribute to their continued success. If you meet the criteria and are ready for a challenging yet rewarding role, we encourage you to apply, or call Kim in our Kettering team to discuss further.