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We are recruiting for a Collections Account Manager to join a large European corporate banking group, with worldwide jurisdiction on a 12 months Fixed-Term Contract. The position itself will give the successful candidate the opportunity to be paid a competitive salary with the entitlement to a performance related bonus while receiving a generous holiday allowance and other exceptional range of benefits. The successful candidate must have 2 years of debt collections experience with a background working in Asset Finance! You must have experience, making 30 collection calls per day. Candidates must be available to start immediately or have a maximum notice period of 2 weeks. Hybrid working is on offer (3 days in the office per week at the start then down to 2 days). Examples of responsibilities to expect: Responsible for chasing arrears and manage allocation of cash. Manage the billing of late payment interest and work closely with the accounts department to make certain of correct cash allocation. compliance with Consumer Credit Legislation and DPA strong internal and external stakeholders' relationship. Ad hoc administrative duties. Candidate Requirements: 2 years of debt collections experience and experience making multiple collection calls per day. Immediately Available to start or 2 weeks' notice. Asset Finance Experience is a must have! Comfortable on the phone! - recent/current Experience making 30 calls per day Strong communication and interpersonal skills If you would like to know more about this opportunity, please contact me on
An excellent opportunity has arisen for an experienced Collections Manager within a market leading commercial debt recovery agency. The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators. In addition to effectively managing the team's workloads and targets, providing operational support, direction and coaching. Key Responsibilities: Day to day management of a team of Collections Advisors - managing workloads, prioritising workflow and increasing efficiency to meet business targets and team KPI's. Supporting the Head of ABL with the day-to-day management of a portfolio of collections instructions across multiple products and markets, including insolvency, Asset Based Lending, invoice discounting / factoring, Telephone Debt Verifications, corporate & SME debt recovery, early arrears collections, and outsourced credit control. Ownership and collection of higher profile live debtor accounts. Providing accurate and timely reporting to clients as appropriate. Mentor, develop and train the team to ensure that they fulfil their responsibilities confidently, effectively and accurately. Resolve collections issues, disputes, complaints and queries, escalating as appropriate. Develop and maintain personal development plans for the team, including monthly 1-2-1's. Ensure good communication and cooperation with all stakeholders. Reviewing and developing team processes to ensure they are standardised and streamlined to maximise efficiencies. Key Skills: Excellent communication skills and telephone manner Able to communicate in a professional and articulate manner High level of attention to detail Computer proficiency - Word, Excel, Outlook, CRM and Sage or a similar accounts systems Proven team player with excellent interpersonal skills Able to work on their own initiative and as part of a team Punctual and reliable Able to work under pressure and to set timescales Self-motivated, adaptable, dynamic and ambitious Able to demonstrate a willingness to learn and develop Able to lead, manage and develop a team The candidate will also have sound knowledge of most of our areas of expertise: Insolvency, Asset Based Lending, Invoice Finance / Factoring, Telephone Debt Verification, Corporate & SME Debt Recovery, Early Arrears Collections and Credit Control. Ideally, although not essential, the candidate will have experience in the Invoice Finance / ABL sector. In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.