The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
Benefits: Competitive Salary, Pension Scheme, Discretionary Bonus (based on individual and company performance), Life Cover (4x basic salary), 22 days holiday (increases with each year of service up to limit of 25 days), Perkbox, Dental Scheme, Volunteering days, Cycle to Work Scheme etc.
The Company: Bamboo is an award-winning fintech - new in design and spirit but at the same time a mature consumer finance business.
CCR are seeking an Accounts professional to join a fast-growing IT support company with a portfolio of large blue-chip clients.
The role will involve keeping accurate records of the company's order book and accounts aiding the Management Team to make effective strategic decisions about the company's growth and direction.
The ideal candidate will play a crucial role in maintaining financial control within a dynamic and vibrant workspace.
Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints.
This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties.
Strong interpersonal skills and a knack for creative problem-solving are imperative for fostering productive collaborations with external partners and addressing unique challenges..
An exciting opportunity for an Accounts Payable Officer to join a dedicated team within the an accountancy department of a large organisation based in Southampton.
This position is part-time and requires a candidate with a keen eye for detail and a high level of accuracy.
Our client is a large, reputable organisation, primarily involved in providing vital services to the local community of Southampton.