Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
You will be working for a market-leading legal firm seeking an Accounts Assistant to join their team to act as the main point of contact for billing and collection matters on a day-to-day basis to help maximise billings and collections.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.
An exciting opportunity for an Accounts Payable Officer to join a dedicated team within the an accountancy department of a large organisation based in Southampton.
This position is part-time and requires a candidate with a keen eye for detail and a high level of accuracy.
Our client is a large, reputable organisation, primarily involved in providing vital services to the local community of Southampton.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
RSR are currently recruiting foran Investigator - PIP2
Work hours:Full time/ (Part time hours can be considered) - Office Hours - Office based
Job Description
The PIP 2 Investigator utilises a range of appropriate investigative approaches to gather material, placing the victim at the centre of all actions and decisions, to safely and effectively investigate serious and complex crimes with a view to achieving an appropriate outcome for that investigation.
Benefits: 25 Days Holiday BH, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK
We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability.