As a Customer Service Advisor for inbound debt recovery, you'll provide crucial support to those facing financial challenges with empathy and professionalism.
We're seeking individuals to join our team at Whistl Gateshead's contact centre.
Join us to make a difference and be part of our dedicated team.
Duties will mainly comprise of general administration and data entry and those with a customer service background would be preferred.
Our client is looking to recruit a Customer Service Administrator to work at their City Centre location on a temporary basis for up to 4 months (possibly longer).
Working 37 hours per week, between 7am and 7pm, Monday to Friday
You are responsible for the day-to-day cleaning of agreed areas set by your Team Leader/ Manager these will include the car park, transport interchange, multi-story car parks, toilets and service areas.
The purpose of a cleaning operative role is to work with other team members to clean all areas as required in a safe and efficient manner.
Training will be provided on all relevant machinery required within your role, with the expectation that these are well always maintained and used in a professional manner.
To proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focused services in line with the company's service standards and values.
To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
Join our client as a Customer Service Advisor / Operations Executive and help shape the future of utilities with innovation and a commitment to a greener tomorrow.