Due to growth our client is looking to add a Collections Account Manager to their team, working closely with an experienced team of Account Managers where you will be required to liaise and work with customers who have outstanding balances on their accounts, working with them to take the steps required to amend any missed or outstanding payments, ensuring a high level of account management and customer service is maintained at all times.
Our client, a leading business in the Financial Services industry is seeking a Collections Account Manager to join them on a full-time, permanent basis.
The ideal candidate will have a minimum of 1 years' experience in either customer service or collections / debt recovery, and will be required to have access to their own vehicle due to the location of the office.
Type of work: Hybrid, once probation period competed.
(3 days in the office, 2 days remote)
About the client
They are a multi award winning Financial Services firm specialising in Motor Finance Solutions with a client base ranging from consumers, corporates and high-net-worth customers.
The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
To assist the department in collection of accounts that are between 1-90 days past due.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Specialist
This role is hybrid-working and has flexible hours.
This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression.
Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Coordinator.
This role is hybrid-working and has flexible hours.
This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression.