A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract.
Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively.
Efficiently and accurately process and reconcile all incoming donation information, received daily, weekly and monthly from multiple digital sources, onto our database and acknowledge these within agreed timescales.
We are recruiting a Fundraising and Engagement Assistant apprentice to provide outstanding data management, supporter care and assist the Challenge Events Fundraising Officer and wider fundraising team to support our income generation.
What you will do
Support the Fundraising team to uphold a high level of supporter care with a view to retention and increased engagement.
To provide a comprehensive support service to the NWROCU in relation to all HR and Resourcing matters.
This includes general day to day maintenance and management and system administration of the computerised Duty Management System (DMS) and provision of all support services relating to Human Resources.
General
Service Care Solutions are looking for a HR Resourcing Officer to work within the NWROCU on a 12-month contract.
Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
What you'll be doing
To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;.