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Customer Care Coordinator Job Type: Full-time Location: Eastleigh Salary: £25,000-£28,000 A leading UK house builder is looking for a Customer Care Coordinator. This role is a fantastic opportunity to grow, learn new skills, and release your potential while providing exceptional support to our homeowners. Day to Day of the role: Provide effective support to homeowners, ensuring professional and timely communication regarding defects, adhering to Customer Care Policies and Procedures. Work closely with various departments (Construction, Sales, Surveying, and Technical) to ensure optimal communication and achievement of company KPIs. Respond to incoming communications from homeowners in line with company guidelines. Issue works orders to maintenance operatives and subcontractors, monitoring progress through to completion. Ensure compliance with the Group's Health, Safety & Environment Policy within your team. Perform general administrative duties as required. Required Skills & Qualifications: Previous Customer Care experience in a fast-paced environment. Experience within the housing or construction industry is desirable but not essential. Excellent communication skills and meticulous attention to detail when capturing and logging customer information. Ability to remain calm and focused under pressure, with proactive problem-solving skills. IT literacy, with a good working knowledge of Word, Excel, and Outlook. Knowledge of COINS is advantageous but not essential as training will be provided. Benefits: Competitive salary based on experience. Contributory pension scheme. Life cover. Healthcare benefits. Performance-related bonus. To apply for the Customer Care Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.