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The Customer Support Administrator will primarily oversee the customer service department, ensuring smooth operations and high-quality customer interactions in the public sector. The role demands excellent communication skills, a keen eye for detail and a customer-focused approach. Client Details Operating in the public sector, our client is a regulatory body. With a team of over 1000 employees based in Brighton. Description The Key Responsibilities for a Customer Support Administrator Leading a team to deliver exceptional customer service. Handling escalated customer queries and complaints. Ensuring compliance with set standards and regulations in all customer interactions. Analysing key metrics and reports to drive customer service improvement. Providing training and support to the customer service team. Working closely with other departments to enhance customer experience. Implementing strategies to increase customer satisfaction and loyalty. Maintaining an in-depth understanding of industry regulations and guidelines. Profile A successful Customer Support Administrator should have: A background in customer service, preferably within the public sector. Excellent leadership and team management skills. A proficiency in handling customer complaints and queries. A strong understanding of customer service metrics and reporting. Knowledge of industry regulations and guidelines. Strong communication and interpersonal skills. The ability to work under pressure and meet deadlines. A commitment to continuous improvement and customer satisfaction. Job Offer A salary of £25, 505 A supportive work environment in Brighton, focused on professional growth. Opportunities to make a significant impact in the public sector. The chance to work with a dedicated and dynamic team. Standard public sector holiday allowance. 25 days annual leave 6 days a month in office