To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Reed Talent Solutions are working with United Utilities on the search for Advanced Customer Service Advisors to join a growing Income team at their Whitehaven Contact Centre.
Why work at United Utilities in Whitehaven
The location offers great facilities and a beautiful view overlooking the Whitehaven Harbour in the lovely Lake District.
You can have your lunch on the beach during Summer, sounds great doesn't it?
Posted by Lloyd Recruitment Services Ltd • £25K/yr
General
Our Client is looking for individuals to join their customer & client service team.
Due to the nature of the business and industry, you will need to be organised and confident to react to a fast-paced working environment and enjoy working to daily targets and caseloads.
The Role
Being the first point of contact for all client service enquiries, you will be required to handle a variety of incoming calls, as well as responding to emails and online requests.
Posted by Page Personnel Secretarial & Business Support • £12/hr
You will also be expected to answer incoming calls from customers who want book appointment and additional services with some outbound calling, respond to customer queries, troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.
You will be working with a 3rd party government operation in the heart of Bath, offring different services to assist customers with there applications.
Your role will be a hybrid position consisting of face-to-face service, supporting customers with their visa and citizenship applications.