Posted by Central Employment Agency (North East) Limited • £40K/yr to £45K/yr
This role is critical to ensuring the smooth delivery of services to our clients and will act as the main point of escalation for both the account management and customer service teams.
Central Employment is proud to partner with one of the UK's fastest-growing fulfilment companies with their Head Office in Gateshead.
The ideal candidate will be an exceptional people leader with a strong focus on personnel management, client satisfaction, and operational efficiency.
As a Client Director you will be responsible for facilitating the acquisition of new name customers, of the appropriate profile, and delivering new lines of business wins within specified existing customers.
Who are we
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide.
At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of 80.
Posted by Front Row Recruitment Ltd • £22K/yr to £25K/yr
Due to growth in their Middlesbrough office my client, a leading Financial services company, currently seek a number of talented candidates to join their Customer Service team.
My client manages some of the UK's largest Pension schemes and this role will involve being the first point of contact for client enquiries - duties will include:
Carry out reminder calls to customers for appointments
Fully manage each day's appointment sessions
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Maintain existing relationships with current clients, and develop new client base.
Draft wills, trust, lasting powers of attorney and deal with trusts and estate administration.
General
Our client are experts in Residential Conveyancing, Family Law, and Probate and Administration, and are looking to recruit a Private Client Solicitor into their North Tyneside office.
As a Customer Service Advisor for inbound debt recovery, you'll provide crucial support to those facing financial challenges with empathy and professionalism.
Join us to make a difference and be part of our dedicated team.
We're seeking individuals to join our team at Whistl Gateshead's contact centre.
You will be required to provide excellent customer service and day to day handling of all existing policy holder requirements post sale and pre renewal for our Delegated Authority, Property Owners & Household products.
You will take relevant actions to ensure we retain the business at every opportunity by enhancing the customer experience.
We have an exciting opportunity for a hard-working and personable person to join the team as our new Customer Support Specialist.