About the role;
As a Client Director you will be responsible for facilitating the acquisition of new name customers, of the appropriate profile, and delivering new lines of business wins within specified existing customers.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement.
Here's why;
- Our open and honest culture where feedback is taken on-board and acted upon
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
- Two paid CSR days per annum that you can use towards giving something back
- Our charity fundraising - TSG have raised over £20,000 in the last 2 years.
- Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
- Flexible working policy
- Relaxed dress policy
- Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
- Work with new name and new line of business opportunities within defined guidelines and timescales.
- Deliver consistently against all targets.
- Build, manage and maintain a substantial pipeline of qualified opportunities to underpin target achievement.
- Ensure that all pipeline activity is accurately recorded and updated within CRM.
- As directed, thoroughly research and understand individual market sectors to identify potential customer targets.
- Accurately forecast expected business by month & quarter.
- Clearly understand TSG's Microsoft and Managed Services portfolio and the ways in which TSG's services' portfolio, and delivery approach, can be differentiated.
- Successfully position TSG's solutions within the context appropriate to the specific client or sector, utilising value-based arguments and consultative Service Design engagement practices.
- Demonstrate commercial awareness, particularly in terms of the Service Design negotiation.
- Track progress against targets on an ongoing basis and take necessary action to re-focus efforts if targets are not being met.
- Ensure all projects receive a professional handover from Service Design to Service Delivery, including Customer Success Management.
- Continually development your knowledge and skills to ensure that they remain current and relevant.
- Always promote a professional image.
- Ensure completion of all relevant and required documentation and adherence to all relevant and required processes.
- Demonstrate effective and collaborative use of all available, relevant resources.
- Practical and action orientated activity and performance planning.
Knowledge, Skills & Experience;
- Degree level an advantage or equivalent experience.
- Good experience in account management, business development, solution and/or service design with demonstrable success.
- Demonstrable track-record in the successful design and/or management and/or sales of technology solutions.
- Background within the ICT sector.
- Background within and understanding of SME market segment.
- Engagement experience at a senior management and business owner level.
- Ability to build rapport and good working relationships with key stakeholders.
- Commercial awareness and a broad understanding of business issues.
- Needs-based service design approach gained via consultative engagement with C-level individuals.
- Proactive and highly organised with strong time management and planning skills and proven ability to multi-task.
Benefits;
- Company bonus scheme
- 25 days annual leave + public holidays
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Perkbox discounts
- Electric vehicle salary sacrifice
- Employee Assistance Programme
- Paid CSR Days
- Company sick pay
- Income protection cover
- Enhanced Maternity and Paternity pay
- Home-based and hybrid opportunities
- Long service benefits including increased annual leave accrued with service
- Cycle to work scheme
- Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.