The Client Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Client Service team.
General
Morgan McKinley is recruiting for a Client Analyst on behalf of a leading investment bank in Belfast on an initial 12 month contract.
The successful candidate will receive a day rate of £385.
To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
Provide expert professional and technical advice to other Social Workers, managers, colleagues, and partners.
Provide professional supervision of other Social Workers, supporting caseload management and promoting reflective practice and continuous professional development.
Manage social work caseload of more complex nature and with high levels of autonomy.
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
General
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Dearne.