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Exciting opportunity for a Client Manager to join a growing, independent firm of Chartered Accountants based in Huddersfield. This firm offer a range of services from accounts, audit, tax, corporate finance, and much more! Established over a century ago, this firm services a variety of clients, ensuring you get well-rounded experience to keep your work life balanced and interesting! About the role: Managing a portfolio of clients and taking responsibility for client contact. Responsible for managing a small team of staff to ensure that all client needs are met. You will report to the Head of Business Services who will be able to support you in your role and enable you to grow and progress within the firm. Prepare, review, and deliver accounts to clients. Provide clear commercial views on business trends and deliver management accounts and business information to clients with confidence. About the candidate: Feel confident liaising with clients as this is a key aspect of the role. Preferably either AAT, ACA, or ACCA Qualified. 5 years' experience in Accountancy Practice would be essential either currently working as a Senior Accountant or a Client Portfolio Manager. Additional information: Flexible working Long-term career opportunities Enhanced annual leave. Death in service. Parking available Salary from £45,000p/a to £50,000p/a. If you are interested or would like any further information, please do not hesitate to reach out to Leah Mason at IPS Finance. IPS Finance has 40 years' experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit the IPS Finance website to view the latest accountancy / finance and practice opportunities.
Customer Service Advisor Up to £25k Huddersfield/Hybrid We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level service for our loyal customer base, they're keen to expand the customer service team. They're looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply. This is a brilliant opportunity to join one of the country's fastest growing brands. Role Responsibilities (but not limited to) Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey. Process returns and exchanges within SLA. Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment. Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly. Communicate with other departments for a prompt resolution of customer queries. The candidate will be required to help in any other areas of the business as and when necessary. Fraud checking of orders, dealing with risk orders in a timely manner. Experience/Skills Customer service: 1-2 years (required) The ability to be adaptive and responsive to change High attention to detail Computer literate with knowledge of social media messaging Excellent communication skills with literacy skills to a very high standard Ability to provide good judgement, even in pressurised situations Experience of working in a retail or e-commerce environment would be a huge advantage Experience of working on SaaS platforms such as Shopify and Gorgias is desired Education: - A-Level or equivalent (required) Benefits: Hybrid working Free on-site parking Casual dress Positive work environment Paid 1 hour lunch break Working Hours: 40 hours a week with weekend availability Shift pattern subject to change after trial period to mutually benefit both employee and employer. Please make sure you get your application in straightaway! BBBH30498 NOTE - All emails from will be sent from the following domain @ zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information