Posted by Public Practice Recruitment Ltd • £50K/yr to £70K/yr
Calling all experienced Client Managers!
This Client Manager job in Birmingham is a unique change to join a talented team that's offering impressive pay, development opportunities, and a defined path to progression.
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Fully manage each day's appointment sessions
Carry out reminder calls to customers for appointments
Posted by Informed Recruitment LTD • £35K/yr to £40K/yr
Are you an experienced Customer Services Manager, Office Manager, or Account Manager?
Are you an excellent administrator adept at handling multiple varied tasks at any one time?
If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement framework in the West Midlands.
Posted by Informed Recruitment LTD • £55K/yr to £60K/yr
Are you an experienced Account Management, Customer Manager or Business Development professional with a successful track record of building relationships and selling services?
Or are you an experienced Social Housing professional with subject matter expertise in Housing, Asset Management, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships?
If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Head of Member Services for the West Midlands.
Posted by Informed Recruitment LTD • £55K/yr to £60K/yr
Or are you an experienced Account Management, Customer Manager or Business Development professional with a successful track record of building relationships and selling services?
Are you an experienced Social Housing professional with subject matter expertise in Housing, Asset Management, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships?
If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Head of Member Services for the West Midlands.