We are looking for an enthusiastic and motivated individual with a passion for customer service looking for their next step within in an office-based environment.
You will be working closely with account managers, providing first class customer service over the telephone and email.
Experience isn't essential in this role, full training will be provided, however you must have strong IT skills and an excellent telephone manner.
As a Key Account Manager, you will be responsible for retention and development (growth) of existing customer portfolio (circa 15/20 accounts) by delivering exceptional levels of customer service, this includes engaging with a wide range of internal stakeholders.
You will be expected to create and building a rolling 12-month customer management strategy that ensures the pro-active management of both the commercial and service elements throughout the life of the contractual term.
We're seeking a Client Services Manager to become part of our Birmingham Pensions team.
Pensions Client Service Manager - Birmingham & Hybrid Are you experienced in pensions and excel at fostering relationships with colleagues and external parties?
Do you enjoy the challenge of working with a diverse range of clients, each with unique needs, service requirements, and support teams?
Are you an experienced Customer Service Manager looking for a new and exciting opportunity ?
If so Pertemps are supporting our successful client based near Sutton Coldfield who are looking for a dynamic Customer Service Manager on a full-time permanent basis.
Please note this is an office-based role (No hybrid).
The Assistant Customer Service Manager will be responsible for maintaining and developing the customer portfolio, with a keen focus on account management, in order to fulfil all customer recruitment requirements nationally.
General
Here at Kerry Collins Recruitment we have a great opportunity for an Assistant Customer Service Manager to join our Group of companies.
The role will be based at our offices in central Birmingham and support an existing team, reporting in to the Divisional Manager.
Working with a prestigious clothing company based in the Erdington B24 Birmingham Area who are looking for an experienced Customer service Manager to join the team at an exciting time.
Our clients have huge plans for growth and are looking for someone to be a key member of the team during this time.
You will be based at their modern head office working within an enthusiastic well-established team.
Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping their clients delighted.
Booking multiple mailing campaigns onto their Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your Account Director / team.
Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order.