As a Key Account Manager, you will be responsible for retention and development (growth) of existing customer portfolio (circa 15/20 accounts) by delivering exceptional levels of customer service, this includes engaging with a wide range of internal stakeholders.
You will implement strategic campaigns to improve service and grow business revenue for your portfolio and achievement of the core KPI's set out below
You will be expected to create and building a rolling 12-month customer management strategy that ensures the pro-active management of both the commercial and service elements throughout the life of the contractual term.
We're seeking a Client Services Manager to become part of our Birmingham Pensions team.
Pensions Client Service Manager - Birmingham & Hybrid Are you experienced in pensions and excel at fostering relationships with colleagues and external parties?
Do you enjoy the challenge of working with a diverse range of clients, each with unique needs, service requirements, and support teams?
SF are working with a dynamic and fast growing financial services business in Birmingham City Centre, who are looking for a hands on Credit/collections professional to join and lead the team.
Our client is committed to helping UK businesses realise their full potential.
Since establishing themselves just 8 years ago, they have already funded thousands of businesses with investment in cutting edge technology.
This is an opportunity to work with an exciting, multi award-winning PR & Comms agency that span B2B, B2C and corporate comms, who work with a genuinely enviable list of big-name brands across a variety of sectors.
The Assistant Customer Service Manager will be responsible for maintaining and developing the customer portfolio, with a keen focus on account management, in order to fulfil all customer recruitment requirements nationally.
General
Here at Kerry Collins Recruitment we have a great opportunity for an Assistant Customer Service Manager to join our Group of companies.
The role will be based at our offices in central Birmingham and support an existing team, reporting in to the Divisional Manager.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Fully manage each day's appointment sessions
Carry out reminder calls to customers for appointments