You will assist the Tenancy and Support Services Manager to provide operational leadership and guide the team to deliver an excellent, customer focused housing management and support service for residents.
Tenancy and Support Services Team Leader (Temporary to Fixed Term Contract)
We are seeking a Tenancy and Support Services Team Leader for our local client based in central Southend.
Dealing with order queries over the phone, via email and our customer relationship management system.
General
This role is suitable for someone with experience working in a customer service/call centre role, resolving customer queries and complaints in a polite and friendly manner.
We have a fantastic opportunity to join a fast-growing organisation as a Customer Service Representative in Southend on Sea.
I am looking for a Customer Service Representative who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines.
This role is ideal for someone with a strong customer focus, excellent communication skills, and the ability to deliver efficient and effective solutions to maximise revenue.
Day to Day of the role
Deliver excellent customer service in a professional manner.
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community.
We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Or are you passionate about helping people return to independence
We are seeking a dedicated Project Worker to provide practical advice, information, and support to service users on a range of issues including tenancy sustainment, education, employment, life skills, and personal independence.
General
The role involves supporting service users to improve their mental health, manage physical health problems, or address substance misuse if required, and providing intensive housing management to residents in our supported accommodation.
Do you have experience supporting vulnerable people in a Housing Environment?