The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
As a Customer Service Advisor, you will be the first point of contact for customers, supporting them through an inbound contact centre via multiple channels.
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Hours of work are Monday to Thursday 8am to 5pm and on a Friday the hours will be 8am to 1pm, (40 hour week) and this is a temporary position to start with but could possibly lead to a permanent role in the near future.
You must possess excellent communication abilities both face to face and over the telephone.