___________________
_______________________
________________________
______________________
____________________
____________________
______________________
_________________________
__________________
___________________
One of our clients, a city pensions firm are looking for a new member contact associate to join their team. PURPOSE OF THE ROLE Provide a professional and consistent first line support to internal and external clients, in line with current policies and procedures. KEY RESPONSIBILITIES ? To provide an accurate first line assistance to clients through the call handling system, e-mail, post and other mediums. ? To fulfil customer queries by following Contact Team processes ? Provide professional and courteous service while ensuring problem resolution and customer satisfaction. ? Deliver and promote superior service in handling problems and complaints. BENEFITS A grant chance to start a strong career in customer services Great progression opportunities Hybrid working, you need to be in the office 2 days per week Whole host of other bens - Private med, Gym discounts, Holiday Trading, Life Assurance Salary 25.6K (LLW)
Do you have experience in Customer Services or the Financial Services sector? Are you organised and able to multitask? Our client, an award-winning investment and technology solutions firm, is looking for a Client Services Consultant to join their team. Your responsibilities will be: Providing excellent customer service on the phone, email and via web chats Answering queries regarding products, website, processes and investments Liaising with a number of internal departments to solve queries Liaising with clients and third party providers Performing various administrative tasks Your skills: Experience in Customer Service Excellent communication and interpersonal skills Strong verbal and written skills Ability to work in a fast-paced environment If this sounds like you, please apply today.