Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Are you passionate about customer service?
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Posted by Hays Specialist Recruitment Limited • £21K/yr
My client, located in Preston, is currently looking to recruit a Client Services Administrator within the team.
Your new company
The company offers comprehensive Health and Protection insurance advice and prides themselves ongoing, above and beyond, assisting each individual client.
You will be responsible for the management and monitoring of reactive, remedial and PPM jobs logged against high risk concession contract KPIs and SLAs whilst managing a team of 4 within the FM Helpdesk team.
Our client work with both private clients and a PFI portfolio so candidates with understanding of PFI contracts, would be very well received.
The PFI portfolio is worth circa £20m pa and the private division has circa £10m of contracts and is the existing growth area of the business with new contracts constantly being mobilised.
Are you passionate about delivering excellent customer service?
They are a leading company providing high-quality solutions to homeowners and builders, and they are looking for a dedicated Customer Care Administrator to join our team.
Do you enjoy working in a dynamic, fast-paced environment?