Customer Care Administrator
Are you passionate about delivering excellent customer service? Do you enjoy working in a dynamic, fast-paced environment? They are a leading company providing high-quality solutions to homeowners and builders, and they are looking for a dedicated Customer Care Administrator to join our team.
Key Responsibilities:
- Act as the first point of contact for customers, handling inquiries via phone, email, and in-person.
- Manage and resolve customer queries, complaints, and after-sales service issues efficiently.
- Liaise with homeowners, builders, and contractors to coordinate product orders, deliveries, and installations.
- Maintain accurate records of customer interactions and update internal systems.
- Support the sales and operations teams to ensure smooth project execution from start to finish.
Key Skills & Experience:
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent organizational skills with the ability to multitask and prioritize.
- Experience in a customer service or administrative role, ideally within the construction or home improvement sector.
- A problem-solver with a positive attitude and attention to detail.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to work in a supportive and friendly team environment.
- Be part of a growing company with room for career development.
If you're enthusiastic about delivering exceptional customer service and thrive in a busy environment, we'd love to hear from you!